The Viral Effect team is on hand 7 days a week to ensure that your social media is always on the pulse, resulting in a fantastic customer service experience.
We manage both national and local social media channels for a wide range of companies in a variety of industries. Day in, day out, we are monitoring numerous mediums of social media, including Facebook, Twitter, Instagram and LinkedIn.
We excel at replying to your customers in the quickest timeframes possible whilst maintaining a fun, friendly customer service in the correct tone of voice suitable to your specific brand. Your online response time is particularly important as it can turn a negative experience into a positive one. In the same token, it can also turn a positive message into a potential viral sensation!
With a social team that is well-versed in the latest online trends, outsourcing your social media community management to a company such as Viral Effect ensures that you are consistently engaging with your customers on a personal level!